COMMON PROBLEMS

Q1.How to Register?

You can just add the product you want to shopping bag, select 「check out」 and fill in your personal detail.After the order was establish, system will automatically add you as member!
Or you can click 「Registration」on top right corner the general registration.Or you can just link it with your Facebook account so that you can just click on Facebook will automatically log in.Member who register using Facebook please fill in address and phone number at 「member center」Or click the upper right corner of the website "registered" with the general registration mode can be selected,
Or use Facebook a key registration, after login just click "Login with Facebook" you can Login.

* Use Facebook registered member, please fill in the registration is completed to be contacted by phone and mailing address in the "Member Center."

Q2.Forgot Password?

If you forget your password please click 「log in」 and choose forgot password and enter your register email address.
System will automatically reset your password and sent notification to your email.
Please get the mail and click the link to reset your password.

Q3.Forgot E-mail mailbox or account number?

Directly contact customer service center.
Service email：service@guanchen.com.tw
Service Hotline: +886-2-2767-8177
Business hours: (Monday to Friday) AM 9: 00 ~ PM 6:00

Q4. How to modify your personal information and password?

After log in click 「member center」and then「Profile Maintenance」
You can change your log in password, email address, date of birth, phone number and so on.
Just log in your membership when you shopping, system will automatically help you to fill in recipient information.